Service Loaner Coordinator

Do you have a passion for the automobile?  How would you like to work with Vancouver Island’s most prestigious luxury brand automotive group?

If you’re looking for a new opportunity in an organization that is filled with career growth opportunities, then the Service Loaner Coordinator position at BMW/MINI Victoria might be the next career choice for you!

What we offer:

  • Competitive compensation and benefit plans
  • Employee purchase plans and corporate discounts
  • “Drive your own brand” programs
  • A positive team environment
  • Excellent management support
  • And so much more…

What you will do:

Your role is to oversee the BMW/MINI Service Fleet, ensuring the availability and readiness of customer loaner vehicles and the highest level of customer satisfaction.

  • Monitor fleet inventory, including fleet in/out times, dates, and mileages
  • Control the check-in and check-out process with clients, including collecting driver information (name, driver’s license number, credit card, contact number)
  • Conduct a detailed walk-around of each vehicle with every client at both check-in and check-out to ensure responsibility for any new damage is associated with the correct customer
  • Ensure clients are aware of gas usage refill and charges
  • Ensure interior and exterior cleanliness of all service loaners
  • Greet and assist customers in person and on the phone
  • Help with parking

The successful candidate will have:

  • Initiative, drive, and a positive attitude
  • Experience in providing excellent customer service
  • Great communication skills and a team-oriented personality
  • Time management and organizational skills
  • A basic understanding of computer skills

What you need to bring:

  • A spotless criminal record check
  • A valid BC driver’s license and a clean driver’s abstract
  • Initiative, drive, a positive attitude, and a focus on customer service excellence
  • Computer skills

 

Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the GAIN Group, please complete the form below.

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