Appointment Coordinator

BMW Victoria/MINI Victoria has a rare opportunity available and are seeking our next Appointment Coordinator. As a support and client relations expert, the Appointment Coordinator provides essential continuity between the client during booking and appointment follow-up, as well as supporting the effective flow of vehicles through the service department. You are a bright, energetic, solution-oriented individual who believes that the path to success is paved with hard work, dedication, and exceptional customer service.

Why join our team?

  • Competitive compensation
  • Extended medical and dental benefits
  • Ongoing training and development to support your career growth.
  • State of the art facilities
  • Employee discounts at the Villa Eyrie Resort and the Vancouver Island Motorsport Circuit, Vehicle purchase and service incentives
  • So much more!

Responsibilities include:

  • Make outbound phone calls regarding service needs and available offers
  • Answer a high volume of incoming calls from customers to schedule appointments
  • Make follow-up phone calls to customers to book service appointments
  • Send out appointment reminders by email to our existing customer base
  • Respond to customer inquiries both by phone and email
  • Meet or exceed appointment booking targets and appointment show ratio targets
  • Provide customers with vehicle and service information as required
  • Keep detailed records of appointments booked, phone calls made and customer comments


  • Proficient in Microsoft Office Applications (Word, Excel, Outlook)
  • Experience with CDK System an asset
  • Excellent customer service skills with positive and courteous telephone etiquette
  • Strong organizational and time management skills
  • Ability to multi-task without compromising on quality
  • Extremely dependable and punctual
  • Ability to prioritize tasks according to importance in a fast-paced environment
  • Excellent verbal and written communication skills
  • Ability to interact professionally with both co-workers and our customers

Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the GAIN Group, please complete the form below.

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