Guest Services Agent – Villa Eyrie Resort

Wage: $21.50 per hour, full-time, 40 hours a week, year round

The Villa Eyrie Resort is a vital part of the GAIN Group of Companies and its unique offering of luxury experiences. Located only 25 minutes from downtown Victoria, the Villa Eyrie Resort features stunning views from both our rooms, spa and restaurant. We focus primarily on leisure and experiential getaways for clients from Vancouver Island and British Columbia. It goes with out saying that friendly service and personalized care are also very important to us and our guests.

Villa Eyrie Resort is currently seeking a full-time Guest Service Agent to join our exceptional team on a full time, 40 hours a week basis.

If you have previous experience in customer service, sales, administration or hospitality related roles and have a friendly personality enjoying communications you could be a good fit for this position.

Why work with us?

  • Market leading compensation from $21.50 per hour plus monthly Bonus
  • Extensive health and dental package
  • We focus on training and career growth. We provide financial support for tuition, textbooks, training and time off when required to invest in yours and our future.
  • Opportunity to grow and develop your career with the many opportunities available to you within the resort or any other one of our 20 businesses within the group on Vancouver Island and the lower mainland.
  • Be a part of an exceptional facility and a phenomenal team
  • Drive cars from our portfolio of automotive brands at rates and prices only our employees can enjoy
  • So much more!

What you will need to be a part of our great team….

  • Hospitality and administrative experience
  • Customer related and/or front facing retail experience an asset
  • Computer literate, prior hotel PMS experience an asset
  • Strong interpersonal and problem-solving abilities; highly responsible and reliable
  • Ability to work well with others under pressure and adaptable in a fast paced and ever-changing environment
  • Be a team player and a positive person
  • Full flexible availability for shifts to work weekdays, weekends and statutory holidays
  • Fluent on computers and proficient in written and oral presentations
  • Fluent in English. Additional languages are a plus

What you will do….

  • Facilitate and assist guest inquiries for bookings, dining and spa reservations, activity recommendations and ensure they have everything they need for the duration of their stay
  • Greet, check-in and settle guest accounts while ensuring all service standards are exceeded
  • Ensure confidentiality and security of guest rooms, guest information and guest property
  • Deliver specialty items and requirements to guest rooms where required
  • Ensure all vehicles are operated professionally at all times and are assigned to proper individuals
  • Greet guests in a friendly and courteous manner during all interactions.
  • Maximize revenue by offering guests alternatives and opportunities to enhance their experiences
  • Other duties as assigned
  • Positive force

Our ideal Guest Services Agent….

  • Is flexible, professional and self-motivated
  • Is able to communicate professionally
  • Strives to achieve and succeed
  • Thrives in stressful situations
  • Is a team player and a positive force

Apply Through the Form Below:

Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the GAIN Group, please complete the form below.

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