Junior Service Advisor – Mercedes-Benz Nanaimo

Mercedes-Benz Nanaimo is currently seeking a full-time Junior Service Advisor to join our team. We pride ourselves in our strong reputation and have become leaders in the industry for our dedication to our clients and passion for the product we represent.

Key Responsibilities:

  • Contribute to the operational effectiveness of the Service Department in receiving positive CSI results
  • Ensure all vehicles advance through the shop in a timely and efficient manner
  • Conduct active vehicle side service consultation, documenting any customer concerns and update customers on the status of their vehicle throughout the day as required
  • Take calls regarding technical and service related inquiries
  • Listen to customers’ account of issues and symptoms to better understand what the problem is
  • Provide customer with an estimate to resolve the problem
  • Record information gathered from each visit in appropriate service systems
  • Explain the service process to clients so they understand what to expect, when their vehicle will be repaired and what our transportation services include
  • Prepare work orders for technicians and invoicing for customers
  • Work closely with the Service Manager, technicians, and other departments within the dealership to ensure you always provide a positive and expedient resolution for clients, while maintaining the highest level of customer service

Requirements:

  • Experience with CDK, Reynolds and X-Time an asset
  • Automotive workshop process and product knowledge
  • Ability to communicate technical information
  • Honest and professional, a strong team player
  • Strong problem solver
  • Excellent communication and interpersonal skills
  • Personable and presentable
  • Driven to provide the highest level of customer service at all times

Apply through the form below:

Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the GAIN Group, please complete the form below.

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