Parts Advisor – Subaru of Nanaimo

Are you looking to join a fun and energetic team? Do you have a passion for automotive and a desire to learn all that Subaru of Nanaimo has to offer? As we grow, you’ll grow. Subaru of Nanaimo will challenge you and provide you with constant growth and challenges each and every day.

We are currently looking for a Parts Advisor to join our Subaru team.

Responsibilities (include but are not limited to):

    • Check in all in-bound and out bound orders and shipping requirements
    • Follow all parts check-in processes and accurately receive all daily orders as per Subaru Nanaimo processes
    • Communicate effectively to customers and staff the nature of vehicle parts and mechanical requests in a professional and courteous manner
    • Assist in all sales channels of the parts department; this includes answering phones, back counter sales, front counter sales and wholesale sales
    • Assist in all aspects of promoting accessories and parts sales, including promotions and events such as the garage sale and other various marketing concepts
    • Effectively keep parts and accessories inventory accurate; this includes on hand, bin locations, GL posting, monthly returns, stock orders etc
    • Follow-up with work in progress to ensure all parts and service invoices are closed and paid
    • Assist with all manufacturer programs
    • Understand vehicle mechanics and be knowledgeable of various warranty programs
    • Assist in all aspects of providing the best possible service to all sales channels of the parts department
    • Dealing courteously and promptly with customer complaints and forwarding to management
    • Articulate how our products, services, and store teams deliver value to our customers
    • Monitor and report on lost sales and back-orders and forward reports to Parts Manager and General Manager
    • Generate stock orders as recommended
    • Revise order quantities as needed and prepare order reports
    • Collaborate with the Service Department for parts availability and issue of parts
    • Determine replacement parts required according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions
    • Examine returned parts for defects, and exchange defective parts or refund
    • Prepare orders daily for shipment, delivery or pick-up

Requirements:

  • Minimum 2 years’ experience in a Service Advisor or Parts Advisor role
  • Experience with CDK and X-time is  an asset
  • Automotive workshop process and product knowledge
  • Ability to communicate technical information preferred
  • Strong problem solver
  • Excellent communication and interpersonal skills
  • Driven to provide the highest level of customer service at all times

Apply through the form below:

Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the GAIN Group, please complete the form below.

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