Service Advisor – GAIN Group of Companies – Victoria, BC

Location: Victoria

The GAIN Group is currently seeking a full-time Service Advisor to join our dynamic team.

How we attract the best of the best to join the GAIN Group:

  • We value your lifestyle and work-life balance.
  • Opportunities for you to expand and advance your career within the company
  • Competitive extended medical and dental coverage
  • Additional employee benefits that include discounted rates at all businesses within the GAIN Group including our 11 luxury automotive dealerships, GAIN Collision, Coachwerks Restoration and exclusive driving opportunities at the world-class Vancouver Island Motorsport Circuit.
  • Continued involvement in the community through sponsorships and donations
  • “Drive your own brand” programs that allow all our employees to drive the brand of their dream

Key Responsibilities:

  • Contribute to the operational effectiveness of the Service Department
  • Consistently provide the highest level of service to our customers
  • Listen to customers’ account of issues and symptoms to better understand issues and concerns
  • Ensure all vehicles progress through the shop in a timely and efficient manner
  • Conduct active vehicle side-service consultation, documenting any customer concerns
  • Explain the service process to clients so they understand what to expect
  • Update customers on the status of their vehicle throughout the day as required
  • Take calls regarding technical and service-related inquiries
  • Provide customers with an estimate of expenses
  • Prepare work orders for technicians and invoicing for customers
  • Work closely with the Service Manager, Technicians, Lot Attendants and other departments in the dealership


  • Honest and professional
  • Supportive team player
  • Strong problem solver
  • Excellent communication and interpersonal skills
  • Personable and presentable
  • Driven to provide the highest level of customer service at all times
  • A criminal record check and driver’s abstract report will be required upon hire

Apply through the form below:


Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the GAIN Group, please complete the form below.

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