Service Advisor – Gain Group of Companies Vancouver

The GAIN Group of Companies is growing and has a rare opportunity for a customer-focused Service Advisor to join our enthusiastic, dedicated team of automotive service professionals!  If you have a passion for luxury automobiles, our group includes prominent brands such as Lamborghini, Lotus and Polestar and are driven to provide over-the-top service to customers, we’d love to hear from you.

Why work with us?

  • Competitive compensation
  • Extensive medical and dental benefits
  • Opportunities to expand and advance your career within the company
  • Ongoing training and development to support your career growth
  • State of the art facilities
  • Additional employee benefits include discounted rates at all businesses within the GAIN Group of Companies including the Villa Eyrie Resort, GAIN Collision/Coachwerks Restoration and exclusive driving opportunities at the world-class Vancouver Island Motorsport Circuit
  • So much more!

Requirements:

  • Knowledge in the automotive service industry
  • Knowledge and understanding of mechanical components of automobiles
  • Ability to work effectively with auto parts ordering systems and computerized work order systems
  • Be able to thrive in stressful situations
  • The ability to multitask is essential
  • Work well under pressure
  • Be able to pay close attention to detail

 Responsibilities (include but are not limited to):

  • Answer phone calls, emails and drive in’s to address any customer concern with the highest level of response and attention
  • Return missed phone calls and email
  • Accurately record issues and data into Dealer Management System
  • Walk customer through work orders and provide summary
  • Communicate estimated completion time and provide regular updates to customer
  • Coordinate the delivery time or pick up
  • Follow up with customer on services provided to ensure they are satisfied with the work performed
  • Perform detailed daily record keeping and reporting

Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the GAIN Group, please complete the form below.

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