Service Advisor – Volkswagen – Victoria, BC

Do you have dealership service experience that you would like to take to the next level? Let us show you what loving your job truly means. We’re looking for a service advisor with flare, energy and the passion for the Volkswagen brand.

How we attract the best of the best to join the GAIN Group

  • Opportunities to expand and advance your career within the company
  • The best extended medical coverages in the industry
  • Additional employee benefits that include discounted rates at all businesses in the GAIN Group including our 11 luxury automotive dealerships, GAIN Collision, Coachwerks Restoration, and exclusive driving opportunities at the world-class Vancouver Island Motorsport Circuit
  • “Drive your own brand” programs that allow our employees to drive luxury brands such as Mercedes-Benz, BMW, Audi, MINI, and more


Key Responsibilities

  • Greet customers promptly and efficiently to determine the nature of their visit
  • Communicate effectively to customers the nature of the vehicle’s mechanical problems
  • Schedule service appointments
  • Estimate cost and time for service related needs; communicate estimates to customers
  • Effectively explain the details of a work order
  • Monitor the progress of the vehicle during servicing
  • Contact the customer when technicians discover issues that require the customer’s approval to proceed; explain work to be performed and related costs
  • Be responsible for quality control to ensure that work is completed properly and as requested
  • Resolve customer complaints courteously and promptly
  • Effectively create and manage workflow and work orders for all internal new and used vehicles and customers when required along with sublet, PDI’S, and Details
  • Book all sublet repairs through GAIN’s internal repair centers
  • Process internals for Sales Department
  • Complete the work order closing process
  • Work closely with the Service Manager and Sales Administrator to update internal track sheet daily
  • Promote facility and services to encourage repeat business
  • Achieve and maintain customer service and sales targets and standards

What you need to be successful

  • Knowledge and understanding of automotive mechanical components and parts
  • Attention to detail and the ability to produce flawless work
  • Ability to promote products and services to achieve goals
  • Ability to multi-task
  • Ability to thrive in stressful situations


Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the GAIN Group, please complete the form below.

  • If you're unsure, please check the top of the posting for the location.
  • This form collects your name, email and content so that we can keep track of the comments placed on the website. For more info check our privacy policy where you'll get more info on where, how and why we store your data.
  • This field is for validation purposes and should be left unchanged.