COVID-19 Adjusted GAIN Group Service Process

Mission: To do our part in flatten the COVID-19 curve on Vancouver Island by providing essential services to our clients in this time of need.

For most of our clients, they still count on us to provide essential services in order to allow them the peace of mind knowing they have a safe and reliable vehicle to attend to their needs. To deliver on this promise, we have modified and implemented within our service appointment, check in and service delivery process to include a very meticulous disinfection procedure on all touch points in and around their vehicle. We have also increased the distance between advisors and clients to maintain proper social distancing.

Adjusted Appointment Process:

Appointment by phone:

When making an appointment by phone, a trained appointment coordinator will answer and will not only be fluent on your vehicle service needs and repair history, but they will also understand the current conditions to book your appointment in time slots to avoid larger groups of people. Be assured that each advisor work station will be sanitize and disinfected in between each client.

Appointment by E mail:

Our service appointment system is available on the dealership website and will facilitate appointments in the same manner. All appointments will be spread out accordingly to avoid larger groups of people and to give enough time to disinfect the advisor stations between clients.

All updates regarding COVID-19 and our full disinfecting sales and service process is available online.

One Day Prior to Your Appointment

Our receptionist or service appointment coordinator will confirm all scheduled service appointments by phone a minimum of 24 hours prior to your scheduled drop-off time. In addition to the phone call, an automated email from our appointment system xtime will be sent to each client.

Please understand that we are open for you and that we are here to provide support and service to assure your vehicle is reliable for your next adventure.


At the time of check-in, the Service Advisor will perform his normal process of greeting you, inspecting your vehicle and writing up the repair or work order.

What We Need from You

There is not much. However, as we try to keep our clients safe, we also want to ensure our employees are safe and as such, we kindly ask that you also do your part as well.  Please Do Not Enter our facilities if you feel or show health symptoms that are that of a COVID-19 infection.

The symptoms of COVID-19 are similar to other respiratory illnesses, including the flu and the common cold. They include a dry cough, fever, sore throat and difficulty breathing.

Thank you for your time in reading this message. We are here for you and we look forward to seeing you and your loved ones in the near future.



GAIN Group of Companies

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